Personal service focus adds value to leading Relocation Group

by Tony on 17/05/2011 in Business, Case Study

Service to clients is a watchword for Business Moves Group (BMG) and has seen the company evolve into one of the UK’s largest dedicated office and commercial relocation companies with offices in Reading, Birmingham, Manchester, Glasgow and Leeds.

Not surprisingly BMG looks for similarly high standards in its suppliers’ credentials when it comes to sourcing their own business needs.

“We’d been with our previous insurance broker, a national firm, for some while, but we wanted to be true to our policy of using local businesses and work with a broker who placed the same emphasis on personal service as we do,” recalled Managing Director Rachel Houghton.

The choice of Reading-based Macbeth Chartered Insurance Brokers for all BMG’s commercial insurances – from public and employers liability to goods in transit and storage – was founded largely on the dedicated account management capabilities that the company had to offer.

“Macbeth saves us the administrative burden and time of having to manage any insurance-related issues ourselves,” added Rachel. “This has included working with our own sales team to develop the right processes and documents to use when offering goods in transit insurance to customers.

“This is a complex area and had historically proved to be something of a minefield.”

The Macbeth solution

• Personal service ethic complements BMG principles and processes
• Shared specialist insurance knowledge and expertise to add value to BMG sales propositions
• Prepared to go that extra mile on all insurance–related matters to free up valuable BMG management time.

Client verdict

“Macbeth’s efficiency is fantastic,” said Rachel Houghton. “They are always ready to pop round to sort out problems and have delivered in areas way beyond what one would normally expect from an insurance broker.

“This has even extended to dealing with all the correspondence and paperwork of a car accident I had before they became our insurers. It’s been a huge relief to leave it all to them.”

Business, case-studies