Macbeth help day care centre with specialist insurance cover

by Tony on 20/09/2011 in Case Study, Social Welfare Insurance

When Carol Williams struggled to find the right adult day care for her autistic son, she was inspired to provide a solution herself. Such were the beginnings of Tomms Care which was established in 2010 in Port Talbot, South Wales to deliver the individualised services for nine young adults with autism and related disabilities.

But the business – one of the few day centres of its kind to provide recreational and life skills learning and training, Monday to Friday – may never have got off the ground if Macbeth Chartered Insurance Brokers had not successfully resolved some crucial insurance issues.

“Our principal requirement was onsite and offsite liability cover,” said Carol. “This is quite a specific need due to the sometimes difficult behaviour of our clients and, although not strictly compulsory, it is a requirement of local social services when referring people to us.”

In all, Carol approached some nine insurance advisers and services on the high street only to draw a blank each time. There just wasn’t the sector knowledge available to deliver the cover required.

It was an internet search which introduced Tomms Care to Macbeth and, in particular, the firm’s social welfare insurance which is specifically designed to cover a provider’s employer and third party responsibilities as well as their physical assets.

“Macbeth sorted us out really quickly,” went on Carol. “We were pretty anxious by this stage but their prompt service put us at ease and alleviated our worries. Their knowledge and experience in this sector meant we secured the policy we needed and that enabled us to open as planned.”

The Macbeth solution

• High quality customer service ethic ensured expert and prompt resolution of urgent insurance need
• Secured sector-specific insurance cover not readily available elsewhere
• Renewal premium held at first year rate despite staff and turnover increases at Tomms Care

Client verdict

“Macbeth is always responsive to our requirements and that’s a strength of service we just haven’t come across elsewhere,” said Carol Williams.

“Not only has Macbeth resolved our business liability cover and kept the premium at an affordable level, but they also sourced our unoccupied buildings insurance before opening.

“Again this was at a crucial stage of Tomms Care’s evolution and freed up our time to concentrate on service provision rather than the distraction of having to search for insurance solutions ourselves.”

case-studies, social-welfare-insurance