How to make a claim

Usually the process of making a claim is relatively simple but when a disaster happens it's easy to become confused.

Here's a checklist for when you have to make a claim:

Notify us as soon as possible.
Tell the police immediately if you have suffered a theft or malicious damage.
Take all possible action to prevent further loss or damage, thereby minimising or reducing the loss.
Do not admit liability or offer to pay compensation to anyone. Pass all correspondence - unanswered - to us immediately.
Tell us immediately if you receive a solicitors letter, summons, notice of prosecution or similar communication - and do not acknowledge it.
Take any immediate action possible to prevent the event from happening again.