Our Vision & Values

Our Vision

Through investment in our people, and a genuine dedication to building long-term relationships, we are committed to being the best at what we do, and to build a successful long-term legacy we can all be proud of.

Our Values

Achieving our vision is central to everything we do. It drives our business and its culture; creating the passion and energy that exists throughout our team.

We have broken this down into seven core values, reflecting what we are, what we want to be and how we are going to achieve our vision.

• Be a team

It’s been the same from day one; a true team atmosphere where everybody is involved, ideas are encouraged and transparency is crucial. It creates an engaged, motivated, and inspired culture where we are all focused on one thing; to achieve our vision.

• Be clear and contactable

Our clients are busy people so we keep things simple and make it easy for them to do business with us. We take care of everything; claim matters, paperwork and are easily contactable 7 days a week if you need us. And you won’t hear us using industry jargon – unless you want to of course!

• Be enthusiastic

In everything we do. When building relationships, to winning business, to servicing adjustments and negotiating claims. It’s another example of how we’re different.

• Be entrepreneurial

Macbeth began as a client focused company, and nothing much has changed. We create opportunities and try to be as responsive and as flexible as we can – to our clients and to our partners in the market. We want to do what we do better than anyone else.

• Be friendly

People buy from people and business is about relationships. We’re a friendly bunch which helps us build strong relationships with our clients, partners and insurers, which can only be a good thing.

• Be honest

Business is built on trust and it’s the only way that you can develop long-term relationships. We’ll always be honest and straightforward with our clients by helping to set and manage expectations. It’s how we do business.

• Be professional

In the way that we look, act and feel. The foundation upon which our business has been built and a core reason for our strong brand and organic growth. The Chartered culture that exists throughout our business is recognised by our clients, partners and insurers. It’s something we’re very proud of.