Client Adviser

At Macbeth we are seeking a highly motivated Commercial Client Adviser to join our growing team. This role is ideal for an individual looking to join a fast-paced, commercial broking environment where you will be supporting the Client Executive on all aspects of broking, both renewals and new business.

Have a look through the benefits we offer and have a read of the testimonials we get.

Day to Day accountabilities

• Work with and support the Client Directors/Managers to service and retain existing clients and generate new business.
• Fully understand the clients business and insurance requirements.
• Manage the client and be the first point of contact for all day to day queries, renewals, amendments and midterm adjustments as necessary.
• Produce and maintain accurate Acturis client records.
• Produce system Invoices for renewals, mid-term adjustments and new business cases.
• Build and maintain relationships with clients to provide best customer service.
• Provide clients and prospects with insurance advice.
• Produce and send to clients renewal letters as requested by the Client Manager/Director.
• Produce renewal reports for the Client Manager/Director
• Provide insurers with accurate information via market presentations and follow up requests to ensure they can assess each risk correctly.
• Discuss and negotiate terms with insurers.
• Attend client visits with the Client Manager/Director where necessary and required.
• Take ownership of problems and their resolution, seeking assistance where necessary.
• Review policy documentation to ensure the information presented is correct.
• Chase client debt where necessary.
• Identify cross and up-selling opportunities.
• Delegate tasks to the Broker support role.
• Any other ad hoc duties as requested.

Stakeholder Management

• Maintain and grow excellent relationships with clients and insurers.
• Build internal relationships across the organisation.

Compliance

• Be aware and understand the Company’s compliance policies and procedures and ensure full compliance relevant to the role.
• Ensure all relevant business activities fully comply with FCA regulations.
• Promote and embed a Treat Customers Fairly (TCF) and Consumer Duty culture across the organisation.

Conduct and Ethics

• Lead by personal example and demonstrate high standards of professional behaviour and ethical understanding of colleagues, customers and the community.

Comply with the FCA Individual Conduct Rules as detailed below;

1. 1. act with integrity
   2. act with due care, skill and diligence
   3. be open and cooperative with the FCA, the PRA and other regulators
   4. pay due regard to the interests of customers and treat them fairly
   5. observe proper standards of market conduct
   6. act to deliver good outcomes for retail customers

Skills and Experience Required

• Good communication skills.
• Negotiation and time management skills.
• Understanding of the insurance market and regulations.
• Ability to work collaboratively or independently.
• Good attention to detail.
• Proactive and self-motivated.
• Cert CII qualified, equivalent experience or willingness to study.
• Two years Client Adviser experience preferred but not compulsory.

Macbeth Values

Attentive – Our business isn’t really about insurance and finances; it’s about people and relationships. We’re good at finding out what you need. It’s why so much of our business comes from referrals.

Credible – We’ll be honest (because that’s how we do business); we don’t like jargon. We’ll keep things clear and factual so always know where you stand.

Entrepreneurial – We’re proud of our collaborative culture and we always encourage new ideas. It’s how we can be really responsive whilst also improving.

Energetic – We’re extremely committed and we’ll never apologise for our enthusiasm! We’re energetic about what we do, because it helps you feel risk free.