The Power of Empathy: From the Classroom to the Office

The Power of Empathy: From the Classroom to the Office

After more than two decades working in an empathetic profession,  helping children navigate emotional and behavioural challenges, I came to a crossroads in my career.  I found myself stepping into a completely different world – the insurance industry. Moving from the classroom to an office was quite a shock, but I soon discovered empathy is just as important in insurance  because it helped to build strong relationships with colleagues and clients.

Empathy in Education

Within a school environment, empathy is about tuning in to children’s body language as they don’t always have the words to explain how they’re feeling.  During my 20 years in education, it was important to me to ensure children felt valued, heard, and supported. My roles were varied but I have many memories of listening to their frustrations/worries and working with them to find solutions.  When you take the time to make them feel safe and supported, it boosts their self-esteem encouraging them to have the confidence to succeed.

I’m always moved by watching the clip of the footballer Ian Wright and how he credits one teacher for making him feel like he belonged – a kindness he’s never forgotten.

Empathy in the Office

When I started as a claims adviser I soon realised that empathy is still just as important.  It is still necessary to understand a colleague or client’s unspoken feelings and challenges, much the same as children.

On stating the role, I experienced empathy in the office immediately.  After years of working in education, re-learning the insurance trade felt slightly overwhelming. The fast pace, the systems, the jargon – at times, it felt like I was in over my head. Instead of pushing me to sink or swim, I can honestly say all my colleagues took the time to listen, understood the challenges I faced, offering support and kindness.  I was given the space to learn at my own pace, with encouragement along the way.

That supportive, empathetic environment made all the difference to me.  It turned what could have been a daunting experience into a positive one that I won’t ever forget, just like Ian Wright.

Why Empathy Matters – No Matter Where You Are

Whether you’re in a classroom or an office, empathy is what builds trust and helps create strong relationships. It’s just as important when helping a child feel safe enough to learn as it is when ensuring a colleague feels supported at work. When people feel understood and valued, they’re more likely to thrive – and that helps everyone in the long run.

From my time in both education and business, I’ve learned that people never forget those who take the time to truly listen and show they care.  So, whether you’re working with children or leading a team, empathy isn’t just a nice-to-have – it’s an absolute essential.

An essential that I feel very lucky to say definitely exists here at Macbeth, especially in a world where mental health and well-being is now high on every one’s agenda.

Take a look at our work with us page to find out more.