Make a claim

Minus the hours on hold, dragging delays and constant chasing.

Make a claim

Our promise to you:
The way we see it, arranging insurance is only half the story. As a business that puts people first, there’s no question that we’ll be on hand to help if you ever need to make a claim.

Macbeth In-house claims service

If you ever need to make a claim, we’re here for you. Think of us as your personal claims assistant, here to guide you through the process (minus the hours on hold and chasing).

Oh and did we mention it’s included with every insurance policy at no extra cost?

  •  We identify when an insurer is dragging their heels
  •  We determine if the pay-out you’ve been offered is fair
  •  We give you advice and guidance if your claim is turned down

Make a claim 

Claims registration form

DD slash MM slash YYYY
Consent(Required)
Female employee smiling whilst on the phone

How we take care of your claim

Arranging insurance is only half the story. Which is why it’s only half of our service. Because having the right insurance is vital, but making a claim is the reason you have insurance.

We understand that incidents happen 24/7 and while we can’t promise to pick up the phone in the middle of the night, we’ll do our very best to support you at your time of need.

Here’s how it works:

  •  We’ll drive the claims process and deal with insurers, loss adjusters and other 3rd parties on your behalf.
  •  We’ll use our expert judgment to assess a claim. If we don’t feel the insurer’s initial offer is fair, we’ll challenge it. And if we think a claim might be declined, we’ll tell you upfront.
  •  We’ll keep you updated constantly. Which means no long spells of radio silence and wondering what’s going on.

Ask us about insurance with a built-in claims service

Want insurance with a built-in claims service?

How to make a claim

  1. Call Julie, Stuart, Fenella or Katie on 0118 229 2310
  2. If we don’t need to ask for your policy number, we won’t.
  3. You tell us what happened.
  4. We’ll advise what details to record, explain what’ll happen next and give you a heads-up if we foresee any problems.
  5. We’ll report your claim to the insurer and let them know we’ll be handling everything on your behalf.

Prefer to report a claim yourself? You can also contact your insurer on their emergency helpline. Make sure you’ve got your policy details to hand though – they won’t know you as well as we do!

5 secrets to a successful insurance claim – Macbeth

We do the hours on hold and chasing so you don’t have to.
Three people having an in depth discussion in a meeting room
Three people having an in depth discussion in a meeting room

Insurance with a built-in claims service

It’s free with all our policies

Contact us