Make a claim

Minus the hours on hold, dragging delays and constant chasing.

Make a claim

Our promise to you:
The way we see it, arranging insurance is only half the story. As a business that puts people first, there’s no question that we’ll be on hand to help if you ever need to make a claim.

In-house claims service

If you ever need to make a claim, we’ll do it all for you. You make a single call, and our in-house claims team will do the rest. You don’t even need to dig around to find your policy number. Oh and did we mention it’s included with every insurance policy at no extra cost?

  • We identify when an insurer is dragging their heels
  • We determine if the pay-out you’ve been offered is fair
  • We give you advice and guidance if your claim is turned down

Get in touch –

Claims registration form

DD slash MM slash YYYY
Female employee smiling whilst on the phone

How we take care of your claim

We believe that arranging insurance is only half the story. Which is why it’s only half of our service. Because, let’s face it, having the right insurance is vital, but making a claim is the most important part.  

So we’re here 24/7. In the middle of the night. At the crack of dawn. Or sitting down to dinner on Christmas Day. Here’s how it works:

  • You make one call, we’ll explain how we’re going to help and what will happen next.
  • We’ll drive the claims process and deal with insurers, loss adjusters and other 3rd parties on your behalf.
  • We’ll use our expert judgement to assess a claim. If we don’t feel the insurer’s initial offer is fair, we’ll challenge it. And if we think a claim might be declined, we’ll tell you upfront.
  • We’ll keep you updated constantly. Which means no long spells of radio silence and wondering what’s going on.

How to make a claim

  1. Call Julie, Stuart, Fennella or Katie on 0118 229 2310
  2. You can contact us 24 hours a day, 7 days a week, all year round
  3. We won’t ask for your policy details. Just tell us what’s happened and we’ll take it from there
  4. We’ll tell you what details to record and we’ll give you a heads-up if we forsee any problems
  5. We’ll report your claim to the insurer and let them know Macbeth will be handling everything on your behalf

Prefer to report a claim yourself? You can contact your insurer on their emergency helpline. Make sure you’ve got your policy details to hand though – they won’t know you as well as we do!

Read 5 secrets to a successful insurance claim

You can call us 24/7 and you won’t even need to dig out your policy details.
Three people having an in depth discussion in a meeting room
Three people having an in depth discussion in a meeting room

Insurance with a built-in claims service

It’s free with all our policies

Contact us